The player from the Czech Republic has faced multiple cancellations of his €12,500 withdrawal since June 3rd due to a payment gateway error. After sending his bank account details five times, he has not received any email response for 14 days despite being advised to wait.
RoboCat Casino - Player's withdrawal has been delayed.
RoboCat Casino
Safety Index:HighSafety Index
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8.3
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Opened
Current status
Waiting for Casino Guru to reply
2d 13h 50m 32s
Case summary
4 days ago
Public
Junior Apprentice
Public
5 days ago
Translation
Withdrawal 12500 from 3.6.. senselessly cancelled several times due to payment gateway error... then a request by email to send a bank account for withdrawal... taking up time for withdrawal... sent bank details 5 times... in chat they said wait for a response to the email... no one responded to the email for 14 days
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
4 days ago
Dear DAVES25,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Junior Apprentice
Public
4 days ago
Translation
12500 CZK....or 500 euros thank you
Automatic translation:
Casino Guru is examining the case
