15.6.2025 at 16:44 withdrawal request 480eur. Still no sensible answer to this day. Rumor has it that there is a backlog in the finance department and an unexpected delay. No kyc queries have come. Apparently the whole casino is a complete mess.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your withdrawal request or your recent communication with the casino discussing the delay as evidence? Share a screenshot here or send the information to my email at [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

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Thank you for your patience, and stay safe.