The player from Brazil had requested a withdrawal of R$4,762.00 two weeks ago, which remained pending despite the casino stating a three-business-day withdrawal period. He had contacted multiple attendants in chat, all providing the same response, and noted that other players were experiencing similar issues. The player confirmed that this was his first withdrawal attempt and that he had not used any bonuses. The issue was resolved as the player received the full amount of his withdrawal request.
Roby Casino - Player’s withdrawal has been delayed.
Amount: 4,762 R$
Roby Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.4
Roby Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
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1 month ago
My payment of R$4,762.00 has been pending for two weeks, and they say the withdrawal period is only 3 business days. In chat conversations, they say the money is safe and that I will receive it soon. I opened the chat with several attendants and it is always the same conversation. Other people here are also having the same problem, so I am here to file a complaint. They did not request KYC.
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Complaint Resolution Center Team Lead
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1 month ago
Dear dantemiss33,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please clarify when exactly you requested this withdrawal?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 month ago
- This is the first withdrawal attempt.
- The withdrawal was requested on 05/04/2025.
- I just played, I didn't use any bonuses or promotions.
Thank you for your attention, I am available for any questions.
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1 month ago
Updates: Today, 23/04/2025, RobyCasino made the withdrawn. I received all withdrawn amount requested.
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Complaint Resolution Center Team Lead
Public
1 month ago
Dear dantemiss33,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
www.kpvfaw.com
