The player from Germany had requested a €5,000 withdrawal from Rockstar Casino, but the status had been 'Pending' for several days despite submitting all required documents. He received only automated responses in live chat and felt that the casino was intentionally delaying his withdrawal by offering limited payment methods. The issue remained unresolved due to the player's lack of response to the Complaints Team's inquiries, which led to the closure of the complaint. The team remained available to assist if the player chose to reopen the matter in the future.
Rockstar Casino - Player’s withdrawal is delayed.
Amount: €5,000
Rockstar Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.4
Rockstar Casino has a Safety Index of 3.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
Public
Public
1 month ago
Translation
I requested a withdrawal of €5,000 from Rockstar Casino and duly uploaded all the required documents. For several days, the status has remained unchanged at "Pending."
The live chat only responds with automated bots, and I receive no response to email inquiries. Furthermore, I'm not offered the same payment method for withdrawals as I used to deposit, but only a limited option (Visa), which I find incomprehensible.
These circumstances give me the impression that Rockstar Casino is intentionally delaying or preventing withdrawals. I request that the community and those responsible investigate this case and help me enforce my right to a withdrawal.
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
1 month ago
Dear Mesimesi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Rockstar Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- When exactly did you request a withdrawal? Can you please share a screenshot of your request from your casino account?
- Have you made any successful withdrawals before?
- Could you please confirm if the documents you provided were verified or if they are still under review?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Casino Analyst & Complaint Specialist
Public
1 month ago
Dear Mesimesi,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Casino Analyst & Complaint Specialist
Public
3 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
www.kpvfaw.com
