Hello

My withdrawal od 3189usdc was put on hold, I contacted support regarding this case and after waiting 1 day for an update, they disabled my account and started accusing me of having multiple accounts on their platform, which is false accusation because I only have one single account that is registered in my name and I use it only from my phone and mobile internet. Never registered any other accounts and they do this because they simply trying to avoid paying my winnings that I won without any bonuses. My account is also fully verified.

Dear bgmbomb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• When exactly did you create your casino account and when was it closed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello Kristina

I use only my personal phone and mobile data, I think I never logged in from any wifi do there is no possibility for anyone else using rollbit from my place.

Sports and casino

I registered account on 2nd June 2025

Hello bgmbomb,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you very much for your reply, and I apologize for my late response, bgmbomb. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.