I encountered a problem in this casino. The situation is extremely absurd for me. After reading reviews and information on the Internet, I realized that this is a typical problem in this casino, and that there is no point in waiting and that you need to act immediately.

I came across your site and hope for your help in solving this issue.

On March 9, 2025, I came across this casino on the Internet through advertising.

Registered. Passed 3 levels of verification right away. Offered support to pass verification with confirmation of origin of funds, but they answered me that there is no need for this. On March 14, 2025, I finally got to the computer and decided to play on their website.

Made 2 crypto deposits on 03/14/2025: 1) 750USDT in the ERC20 network After the first deposit lost, I immediately made the second: 2) 751USDT in the ERC20 network

I managed to win a good amount for me. Namely, the total amount on the balance was ~4200 USD. I also constantly received bonuses and rakebacks on the site, from which the final amount slightly increased and currently amounts to $4227, of which 250 have been requested for withdrawal.

On the evening of 03/14/2025 I requested a withdrawal of $250.

On the morning of March 15, 2025, I see that the withdrawal request has the status "contact support". I contacted and then it started...

Support asks me to list all the accounts that are or are linked to mine on their site, and until I list them, the process will not continue.

But(!) I reported that I have only one account, registered on March 9, 2025, to the email I use to contact you. I have not registered before, I do not have other accounts. How can I name something I do not know? I am honest and do not lie. My email and laptop, from which I entered the site, did not belong to anyone before and no one except me has access. I contacted support for 2 days, but in response I received "until you list other accounts on our site, the process will not continue." They completely ignore my messages that I have only one account. And they do not respond to support. They do not consider other options and suggestions. They also do not say which point of the rules I violated or what I am suspected of. And I am sure that I am not guilty of anything and did not violate anything.

I approached the game on this site thoroughly. Before starting the game, I went through all sorts of verifications. And at this stage, they had no questions or doubts about my identity, they verified the account. None of my relatives play with them, no one uses my laptop except me. I use VPN of Kazakhstan or Serbia. Because my Internet provider blocks access to other resources that require VPN. And accordingly, it is more convenient for me to be with a VPN constantly turned on.

The gist of the matter is that Rollbit claims that I have other accounts. Which is not true. So the dispute is about having other accounts. You have already had similar cases where the issue was resolved positively:

https://kazino-azov.org/rollbit-casino-akkaunt-igroka-zablokirovan-iz-za-predpolagaemogo

https://kazinoazov.net/rollbit-casino-vivod-sredstv-igrokov-zaderzhivaetsja

https://kazinoazov.net/rollbit-casino-vivod-viigrisha-igroka-zaderzhivaetsja-3

I also contacted other sites that you recommend. Some of them are outdated, and on the other half no one answers. All hope is on you, since the casino refuses to make contact.

I have attached screenshots from the site and the correspondence. If necessary, I can attach other correspondence with support or provide any other information necessary to resolve the dispute.

I ask you to help me sort out this dispute and make sure that I only have one account on their site, and withdraw the money I won fairly.

Thank you, with respect

Dear brawlstarsforme00,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollbit Casino.

If it turns out the issue is related to your sports-betting activity we won't be able to assist you in other way other than recommending other services.

• When was the last time you were in contact with casino support regarding the issue?
• Have you received any updates from the casino since March 15th?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My last contact was today. I asked to speak to a manager or supervisor. My response was ignored.

After March 15, in addition to unsubscribing: "As you have been informed multiple times, we can further progress this when you wish to be honest and list all of your accounts on Rollbit or accounts you may be linked to.

Until you comply with this request, we cannot further assist." I have not received anything.

I can provide all correspondence with support.

I also wrote to them by email, but my letter was ignored.

Thank you very much, brawlstarsforme00, for providing the necessary information. I will now transfer your complaint to my colleague Adam ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello brawlstarsforme00,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Rollbit Casino to join the conversation and participate in the resolution of this complaint.

Dear Rollbit Casino,

The player stands accused of having multiple accounts, can you provide further details about this and how any other accounts have been linked to the player?

Kind regards,

Adam

Hi there,

Can you please request the player contacts us via our complaints inbox ([email protected]) to allow us to verify the account holder information and access the account to undertake a review.

Thanks

Rollbit Compliance Team

I tried to write earlier on

(according to information I found on the Internet), but this postal address does not exist.

The support team on the website gave me the address today.

.

I sent my message to him. In the message I wrote essentially the same thing as here.

Please do not close the topic until the issue is resolved.

Hello brawlstarsforme00,

I am not sure I understand correctly, can you please confirm you have contacted the casino at the email they have provided?

Kind regards,

Adam

Good afternoon, yes I wrote. I'm waiting for an answer.

Thankyou brawlstarsforme00,

Dear Rollbit Casino,

Can you please provide an update on the situation?

Kind regards,

Adam

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Good afternoon, Adam.

I inform you that the issue has been resolved. The money has been paid.

I received a response from Rollbit to my email

Thank you all for your assistance and fair resolution of the dispute.

Dear brawlstarsforme00,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Adam