The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.
Romancasino - Player claims that payment has been delayed.
Amount: €300
Romancasino
Safety Index:HighSafety Index
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8.3
Romancasino has a Safety Index of 8.3, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for a delayed payment
7d 2h 33m 48s
Case summary
2 days ago
Public
Public
2 days ago
Translation
Hello,
I withdrew $500 two weeks ago. They said everything was fine and the money would arrive within five days at the latest. But after five days, they said the withdrawal had failed, without giving any reason.
Afterwards I lost €200 and wanted to withdraw €300. They said everything was fine, but five days passed and no money arrived in my bank.
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
2 days ago
Dear Ozak68,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Complaint is pending and will be processed in 7d 2h 33m 48s
