Roo casino has changed there site names so many times, for what reason who knows... and which you don't even win decently or regularly anymore...seems more of a greedy rip off than even a decent online casino site that gives big payouts !

Dear Sam,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. As you can see, we reviewed this casino and it has now a very bad reputation (0.6/10), operates without an official license and we wouldn’t recommend to anyone to play here:

http://www.kpvfaw.com/RooCasino-review

Regarding your winnings, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear Sam,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.