The player claims that he won a huge amount but does not know how to withdraw it. We rejected the complaint because the player didn't respond to our messages and questions.
Royal Slots Casino - Player does not know how to get his winnings.
Amount: 1,600,000 USh
Royal Slots Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Royal Slots Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Charles
Unregistered user
Public
5 years ago
I spinned and won the money one million six hundred thousand and it even showed good luck but I don't know how to get the money
Public
Casino Quality Specialist
Public
5 years ago
Dear Charles,
Thank you for submitting your complaint through our website. I am sorry to hear about your troubles. Could you please provide me with more information and details regarding this matter? Did you manage to log in to your account? Have you verified your account? And could you please provide me a screenshot of your winnings to support your claims? Thank you in advance for your reply.
Best regards,
Satrio
Public
Casino Quality Specialist
Public
5 years ago
Dear Charles,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Casino Quality Specialist
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
