The player from British Columbia is facing delays in a withdrawal that was promised to be processed within 3 days. After 5 days, the casino cites higher volumes as the cause of the delay, leading to frustration after 15 years of online gambling experience.
RTbet Casino - Player's withdrawal is delayed.
RTbet Casino
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Opened
Current status
Waiting for player to reply
7d 8h 25m 57s
Case summary
2 days ago
Public
Visitor
Public
2 days ago
Withdrew money 5 days ago, casino claims it’ll be processed within 3 days. Day 4 they say higher volumes causing a delay. Day 5, that I just need to be patient. Worst experience with withdrawals in 15 years of online gambling
Public
Casino Analyst & Complaint Specialist
Public
2 days ago
Dear player,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Dominika
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
Public
Visitor
Public
2 days ago
Hi there. I understand you want me to be patient, but no other site I use, and I use several have ever been this slow or less helpful.
I’ve asked several times if they need verification information. They say no, it’s higher volume, now it’s a payment provider issue. It’s the same copy and paste issues everyone else gets from this site.
Manutd99 has 7d 8h 25m 57s to reply
