The player from Hesse attempted to use a code (CALENDAR20) after registering to the casino. However, the code was immediately deactivated without offering any free spins.
HomeComplaintsScatterhall Casino - Player's promotional code deactivated without granting free spins.
Scatterhall Casino - Player's promotional code deactivated without granting free spins.
Amount: €1
Scatterhall Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.0
Scatterhall Casino has a Safety Index of 1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Registered and used code CALENDAR20 was activated and then immediately deactivated, and there were no free spins in the game.
Automatic translation:
Public
PR Assistant
Public
1 year ago
Hello salihculhacimissy,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Scatterhall Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you ever deposit into the casino? When was the last time you spoke to the casino and what was it about? Did they explain the reason of canceling your bonus?
Looking forward to your answer.
Regards,
Nick
Public
PR Assistant
Public
1 year ago
Dear salihculhacimissy,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
