The player from Austria had the account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
SELECT.bet Casino - Player’s account has been blocked.
Amount: €2,000
SELECT.bet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
SELECT.bet Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
i have won 2000e and i have not krikt. and have blocked my account
Automatic translation:
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Notis1975,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information and details. Could you please elaborate? Have you accumulated your winnings with or without an active bonus? Was your account fully verified in the past? Could you please advise how long ago you have registered your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
4 years ago
Additional comments from the player:
"For you. I send the documents that they ask for and they send me an email again and they ask me again the same. I have won 2000 euros and they keep them and they closed my account"
Public
Head of Complaint Resolution Center
Public
4 years ago
Have you accumulated your winnings with or without an active bonus?
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Notis1975,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
