Hi, as a new customer at selectbet.de I received a sports bonus, I bet and sales according to Bonus done and also successfully received a payout.

I then continued to play with the remaining money (without bonus) and. won, when a second payment (account balance approx. 1700, amount 850) was requested, all open bets were canceled, account balance 0 with accusation of violation of the terms and conditions (ridiculous, as single bets are limited anyway and no active bonus).

How can I defend myself?

Dear Carsten,

Thank you very much for submitting your complaint. As you might know, our forum www.kpvfaw.com, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is [email protected]. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

It's a shame that this complaint page doesn't also exist for sports betting ..... @ petronela ... sure, it would be great if you want to take the trouble to ask .... thank you

I have contacted the casino regarding your issue. As soon as I’ll receive any information, I will inform you via email.

Meanwhile, we reject this complaint as it is sports betting related. Thank you for your understanding.