The player from Italy is experiencing difficulties withdrawing their winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Sentosa78 Casino - Player’s struggling to withdraw their winnings.
Amount: 400,000 Rp
Sentosa78 Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
Sentosa78 Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Deni,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand it correctly that your withdrawal has been declined?
I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
4 years ago
I still need more information than a screenshot. Is the deducted amount 175 IDR?
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Deni,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
