hello, i have 3 pending withdrawals of 500 each since 2/1/25 and everytime i speak with support they give me the same excuse each time saying there is a delay, technical bla bla bla etc. etc. They have not asked for verification. I would appreciate if you would look in to this matter. Thank you.

Dear boogiewoman,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• Could you please post screenshots of your interaction with casino support when attempting to inquire about the issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello i have not made any withdrawals with this casino in the past and my winnings are from my own cash deposits and not bonuses, i never use bonuses in casinos. I do not have any screenshots of previous chats with live support.

Thank you very much, boogiewoman, for providing the necessary information. I will now transfer your complaint to my colleague Romi ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you guru once again, i have received all my withdrawals 22 days later but better late than never. You can close my case now.

Thank you, boogiewoman, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

www.kpvfaw.com