Hello,

I am filing this complaint regarding a delayed withdrawal at Shuffle Casino. I requested a withdrawal on 23 April 2025 and it has now been 17 days without any resolution or clear communication.

My account has been fully verified. Despite this, the funds remain pending, and I’ve received no meaningful updates. Support responses have either been automated or non-informative, and in some cases, my inquiries have been ignored.

This delay is unacceptable, and I would appreciate assistance in getting this resolved as soon as possible.

Thank you for your support.

Dear Gursimran87,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.