I deposited 50eur to slotowl casino, your page says it accepts players from Finland, the casino says Finnish players don't get a bonus even though it's not mentioned in any of the rules??

Dear Kingpin11,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slot Owl Casino.

I checked the website and similarly didn't find the restriction on bonuses to be mentioned for Finnish players.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you asked the casino for a refund of the deposit?
• Have you decided to play with the deposited funds?
• Could you please share the justification you received from the casino support?
• Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

the matter has been resolved

Dear Kingpin11,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

www.kpvfaw.com