The player from Italy is dissatisfied with lack of enforcement regarding Responsible Gaming procedures. We rejected the complaint because the player didn't respond to our messages and questions.
Slot10 Casino - Player’s criticizing Responsible Gaming practices.
Amount: ??
Slot10 Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Slot10 Casino has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Paolo,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. If you would like to "self-exclude" yourself permanently from the casino it will be a difficult task as this casino doesn’t offer this option. Unfortunately, there’s not even a Licensing Authority to turn to. The only recommendation that I can offer is to block the website. There are few possibilities how to do it depending on your computer type.
Please let us know if this advice was helpful. Looking forward to hearing from you.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Paolo,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
