The player from Finland attempted to withdraw funds after making a deposit for a welcome bonus but encountered issues with account verification. After uploading a payment receipt that was initially truncated, his account was eventually closed for failing to verify within 30 days, resulting in the loss of all his winnings. The Complaints Team was unable to proceed with further investigation due to a lack of response from the player, leading to the closure of the complaint.
SlotaCasino - Player’s account has been closed.
Amount: €1,650
SlotaCasino
Safety Index:HighSafety Index
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8.0
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
I opened my account and they accepted the documents. You can withdraw 500e at a time from the casino, the first 500e came to the account and then I got an email saying that the same document that I have already sent is needed again. I uploaded it today 26.04 to my profile at the casino, I will come back to this when they have reacted somehow to my document
Automatic translation:
Public
Branch Operations Lead
Public
2 months ago
I am extending the timer by 7 days, please let me know when you receive the rest.
Public
Branch Operations Lead
Public
2 months ago
Dear juhakalevikuronen,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Branch Operations Lead
Public
1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Jozef
www.kpvfaw.com
