The player from Greece is unable to withdraw his funds as the casino has decided to close, and he is awaiting a refund of 30€ plus an additional 10€ in the initial deposit method.
Slotexo Casino - Player's account has been closed.
Slotexo Casino
Safety Index:Above averageSafety Index
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7.0
Slotexo Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Opened
Current status
Waiting for player to reply
5d 21h 35m 9s
Case summary
yesterday
Public
Visitor
Public
yesterday
Translation
30€Withdrawal +10€ to the account. They told me that they decided to close the casino and that they would refund the money in the way I chose to deposit.
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
yesterday
Hello
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify if you currently have access to your casino account?
- Which games did you focus on - slots, live casino, sports betting, etc.?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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Thank you for your patience, and stay safe.
giorgossevastidis84 has 5d 21h 35m 9s to reply
