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HomeComplaintsSlotjoint Casino - Player complains that she didn’t win anything.

Slotjoint Casino - Player complains that she didn’t win anything.

Amount: ??

Slotjoint Casino
Safety Index:High
Submitted: 03 Jun 2020 | Closed : 18 Jun 2020
Closed Our verdict

Player stopped responding

REJECTED

Case summary

5 years ago

The player from Austria is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

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5 years ago
Translation

They are fraudsters. 150 free spins on the Book of Dead despite 3 or 4 times the same symbols next to each other, it doesn't count! They are scammers !!

Automatic translation:
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5 years ago

Dear Marianna,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. When you get the same symbols, it doesn’t automatically mean you hit the winning combination. I would recommend reading our article about Payout ratio (RTP): http://www.kpvfaw.com/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

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5 years ago

Dear Marianna,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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5 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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