Tracy from New Zealand has a problem with passing through KYC. The whole process is very slow.
Slotjoint Casino - Player has a problem with KYC.
Amount: €900
Slotjoint Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
Slotjoint Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
tracy
Unregistered user
Public
5 years ago
have made withdraw an have been waiting 8days since sending all documents required. ..keep recieving same email which is not helping the situation. ..
Public
Head of Casino Research
Public
5 years ago
Hello Tracy.
Thank you for contacting us.
Could you please send us the email what casino send to you?
Regards, Matej
Public
Head of Casino Research
Public
5 years ago
Dear Tracy,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Casino Research
Public
5 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
