I used the initial bonus to play slot games on this site, which is my first time signing up.

I was happy to have a small amount of money and was trying to withdraw it, but it was suddenly blocked.

Even when I inquired about it, they just refused to tell me the reason, so there was nothing I could do.

However, when I looked at Casino Guru this time,

I found out that it was a site with a low rating and many similar complaints.

It's my fault for playing on a site with a low rating, but I thought it was too malicious to suddenly block me after playing normal games and the amount of money I spent was not that large.

I have submitted a claim.

Dear yoshimio777,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SlotMonster Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Could you please share your interaction with casino support regarding the account block? Send the information to my email at [email protected]

Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Can you tell us how long you had been playing at the casino and when exactly your account was blocked?

The play period is 2 days

The block will be about a month in advance.

Thank you very much, yoshimio777, for providing the necessary information. I will now transfer your complaint to my colleague Pavel ([email protected]), who will be at your service. However, I would like to warn you that it seems to be a common practice of SlotMonster Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello, yoshimio777!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Dear SlotMonster Casino, in case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: [email protected]. It will not be shared with anyone, including the player. Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.