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HomeComplaintsSnatch Casino - Player's KYC verification is delayed.

Snatch Casino - Player's KYC verification is delayed.

Snatch Casino
Safety Index:High
Submitted: 16 May 2025
Opened Current status

Waiting for Casino Guru to reply

6d 1h 43m 27s

Case summary

22 hours ago

The player from Japan is facing issues with KYC verification, which has not been authenticated for two weeks, and he has not received any response from the casino.

Private
Private
1 month ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Private
1 month ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Private
1 month ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
1 month ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
1 month ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Private
1 month ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Private
1 month ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
1 month ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Private
1 month ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Private
1 month ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Private
1 month ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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3 weeks ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Private
3 weeks ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Private
3 weeks ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Private
3 weeks ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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3 weeks ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Private
3 weeks ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
3 weeks ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
3 weeks ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Private
3 weeks ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Private
3 weeks ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
3 weeks ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
3 weeks ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
3 weeks ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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2 weeks ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
2 weeks ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
2 weeks ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
2 weeks ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
2 weeks ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
2 weeks ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
1 week ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
1 week ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
1 week ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
1 week ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
1 week ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
1 week ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
1 week ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
1 week ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
1 week ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
1 week ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Public
Public
22 hours ago

Dear hirokann0525,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Waiting for approval
Waiting for approval
22 hours ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

Martina is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.

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