The player from Baden-Württemberg could not access the snatchcasino.eu website where she reportedly had a balance of 200 Euros. After we reached out to her for more information, we extended the response time for her to provide more details. However, due to her lack of response, we were unable to investigate the issue further. Consequently, we had to reject the complaint.
Snatch Casino - Player unable to access online casino account.
Amount: €200
Snatch Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Snatch Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello,
I still have a balance of 200 Euros in my account with snatchcasino.eu, but for the past few hours, I am unable to access the website (page not available/non-existent).
Regards
Automatic translation:
Public
Complaint Specialist
Public
1 year ago
Dear maryposlovski,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snatch Casino.
I checked the website of the casino https://snatchcasino.com/ and it worked for me.
Could you please advise if the problem persists?
Were you able to contact casino support at [email protected]?
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Complaint Specialist
Public
1 year ago
Dear maryposlovski,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
