I opened an account at this casino and deposited 25 euros, then my account was verified and I sent a picture of my driver's license and proof of address. Then I won 2300 euros and tried to withdraw the money to my bank account but they never paid me anything. They closed my account and I can't log in anymore. They said the reason was because I used to have an account with their subsidiary and I have closed an account with their subsidiary before.

Then they only paid me my deposit of 25 euros. But they never paid my winnings of 2300 euros. Can you help me get my money back.

This happened on November 14, 2024 at 4:30 p.m.

I have filed a complaint with MGA. It would be really nice if you could help me. I have no proof because I never thought they would close my account and that's why I didn't go and take pictures. Thanks t.Evi

Dear Evim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino regarding your account and withdrawal issues.

In order to better understand your situation and assist you effectively, could you please clarify the following:

• Have you closed your account in any of Sons Of Slots Casino's sister casinos before? If so, please specify the name of the casino and the reason for your account closure.
• Have you used the same credentials (email address, phone number) to register in this casino as you used in the one you previously requested to be closed?
• Please forward me the emails you received from this casino regarding the closure of your account at [email protected].

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

I have had accounts with, for example, wallacebet and nordics casino and I have requested closure because I want to take a break from gambling. I have always used the same information, email and phone number.

I no longer have sons of slots sending me emails about account closure because I have deleted them. I didn't think I would file a complaint about this so that's why I deleted them but a friend suggested I file a complaint with you and the MGA.

I would be really grateful if you could help me get my money back, 2300 euros.

Thank you from Finland.

This is incredible that the casino accepts deposits, but every time a player wins and tries to withdraw their winnings to a bank account, they come up with some reason why the winnings are not paid. Even though the casino knows that you have closed the account to their subsidiary, they still let you reopen the account because they are only interested in deposits, but then when you win something they do not pay. This is a scam and a crime. A criminal report must be made to the Finnish police and the Maltese police.

I hope Casinoguru you can help me get my money back. I really believe that you will succeed in this matter. Big credit Casinoguru????

Am I correct in understanding that your accounts at sister sites of Sons Of Slots Casino were closed because you mentioned gambling problems or pathological gambling? Are you currently self-excluded from any of the casinos that share the same license with Sons of Slots? Please check out the list here: https://authorisation.mga.org.mt/verification.aspx?lang=EN&company=29a14e66-9225-4e45-be8c-629814857c6c&details=1

Hi Veronica,

Thank you very much for the message.

I had game accounts here, for example-

-Chalkwins

-Scarab

-Riseofbets

-BetSamigo

-Bonusbet

I have always asked to close my gaming accounts because I wanted to keep my gaming under control and take a break from gaming.

Whenever the game accounts have been closed but they have sent a bonus message that I could play betting again. They are only interested in deposits (money) and can reopen the game account at any time. Deposits are valid even though they know about the game account being closed. But when the player wins and tries to withdraw their winnings then they are not paid.

Thank you very much and I hope you can help me get my money back.

Please forward me the account closure requests you sent to the casinos you mentioned at [email protected], along with the casinos' responses. Also, kindly forward me the email you received from Sons of Slots Casino after your account was blocked.

Hello Veronica!

I have sent you a message by email.

Thank you very much.

Thank you for your emails.

Could you please confirm that in your requests to these casinos, you asked only for a break and did not mention anything that would suggest you have a gambling problem?

Can you also confirm with certainty that you are not permanently self-excluded from any of these casinos?

Hello,

I have always requested to close my account through customer service and have said that I want to take a break from playing.

I have requested permanent account closure.

Thanks

Were you informed in the sister casinos that the self-exclusion applies to all casinos belonging to the same operator?

Hello,

As far as I remember, it hasn't been mentioned.

I don't understand what's unclear here when you keep coming up with questions?

Sons of Slots has not paid me my own winnings of 2300 euros and this is a crime and a scam. Why have they accepted my deposits if they are interested in the well-being of the players??? THEY ARE ONLY INTERESTED IN DEPOSITS BUT WHEN YOU WIN SOMETHING THEY MAKE UP EXCUSES!!! This information is enough to get your own winnings. God forbid winnings say directly that you cannot help and it is clear. I will file a criminal report with the Finnish police.

Thank you, Veronica.

Thank you very much, Evim, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Evim,

Thank you very much for sharing your negative experience. We are now going to reach the casino team.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Since we haven’t received any response from the casino regarding the issue, we have no choice but to classify the complaint as 'unresolved'. The casino can reopen this complaint any time.

Dear Evim,

I am very sorry, but since the casino team has not been responsive, we are unable to continue with the investigation. An alternative option is to file an official complaint with the licensing authority of the casino. Please note that this complaint will have an impact on their safety index on our website. Feel free to contact me if you have any questions or require further assistance.

Best regards, Jozef

[email protected]