The player from Austria is facing issues with withdrawing her winnings due to verification problems at the casino. Despite providing all required documents for her bank transfer, the casino rejects the deposit receipt and requests confirmation for a date she did not make a deposit.
Spin Fever Casino - Player's withdrawal is delayed due to verification issues.
Spin Fever Casino
Safety Index:HighSafety Index
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8.3
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Opened
Current status
Waiting for player to reply
5d 16h 35m 14s
Case summary
yesterday
Public
Junior Apprentice
Public
1 week ago
Translation
Hello! I've been playing there for a while and won for the first time. Now the casino is causing major problems with verification. I transferred by bank transfer and sent all the required documents. The casino rejects the deposit receipt every time and demands confirmation from June 25th at 10:00 AM. However, I didn't deposit anything there that day. So, it's impossible. Please help!
Automatic translation:
Public
Complaint Specialist
Public
1 week ago
Dear claudi3110,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spin Fever Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you used your own bank account to make the particular deposit? Have you made more than one deposit to the casino using that payment method?
- Did the casino explain why the particular transaction is important?
- Did you achieve your current balance with the help of a bonus?
- Could you please explain which documents you submitted to the casino so far as valid proofs of deposit?
- Could you please share with me your communication with the casino regarding the verification requirements to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Complaint Specialist
Public
yesterday
Dear claudi3110,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
claudi3110 has 5d 16h 35m 14s to reply
