The player doesn’t like the fact they have to send a selfie for the verification.
HomeComplaintsSpin996 Casino - Player is displeased with the casino's verification process. We rejected the complaint because the player didn't respond to our messages and questions.
Spin996 Casino - Player is displeased with the casino's verification process. We rejected the complaint because the player didn't respond to our messages and questions.
Amount: 6,000 RM
Spin996 Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Spin996 Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
Poh kiong
Unregistered user
Public
5 years ago
When come to WD. Ask photo Selfie of me. Really sohaI company. Why I need expose myself to play illegal online casino .that need report myself. How much I committed to illegal online casino
Public
Head of Data Administration
Public
5 years ago
Dear Poh Kiong Sia,
Thank you for contacting Casino Guru. I'm sorry to hear that you've been having difficulties with the verification in the casino. However, it is a common procedure for casinos to even require selfies with an ID and check every detail to make sure they are sending the money to the right person. My advice is to send them all required documents and there should be no reason for any more delays with your verification.
Best regards,
Peter
Public
Head of Data Administration
Public
5 years ago
Hello Poh Kiong,
Please, be aware that in case you fail to provide us with specific information in the given time frame, we will reject your complaint.
Best regards,
Peter
Public
Head of Data Administration
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
