The player from Italy made a withdrawal request, which was still under review, and wanted to know how long the process would take. We informed him that withdrawal processes could take a few days to weeks due to KYC verification or a high volume of requests. Despite verifying his account, no further updates were received from the player. Consequently, the complaint was rejected due to lack of response.
Spinanga Casino - Player’s withdrawal has been delayed.
Amount: €100
Spinanga Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
Spinanga Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Yesterday, I made a withdrawal request that is still under review. How long do I have to wait?
Automatic translation:
Public
Complaint Specialist
Public
1 year ago
Dear Volla1,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
1 year ago
Translation
the Verification is correct but for the moment nothing is moving
Automatic translation:
Public
Complaint Specialist
Public
1 year ago
Thank you for your reply. Could you please update us if you received your winnings yet?
Public
Complaint Specialist
Public
1 year ago
Dear Volla1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
