The player from Austria has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.
Spinanga Casino - Withdrawal of player's winnings has been delayed.
Amount: €6,030
Spinanga Casino
Safety Index:HighSafety Index
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8.2
Spinanga Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for a delayed payment
5d 9h 58m 48s
Case summary
8 hours ago
Public
Public
14 hours ago
Translation
Dear Support Team,
On April 30, I requested a withdrawal of €1,000, which unfortunately hasn't been paid out yet and is still in the "pending" status. I've already successfully received a withdrawal of €500 in the past, which took about a week—so I had no reason to worry at first.
However, I've now made a total profit of €6,030, and of course I'd like to receive it. Since I've read a lot of negative reviews, I was initially skeptical, but now I'm starting to take the concerns seriously.
I therefore kindly request that you review my request and promptly provide me with feedback on the current status of the payment. I hope for a quick and fair solution.
Best regards
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
14 hours ago
Dear Llazov,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Complaint is pending and will be processed in 5d 9h 58m 48s
