Withdrawal requested over 6 weeks ago. Now on 31 working days. All verification passed. No winnings are bonus related. Close live chat when questioned and do not respond to emails.

Dear s8wz5fvjdd,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

When was the last time you communicated with the casino customer support regarding the payment of your winnings?

What types of games did you play?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hello. I last spoke with them today and have not had a withdrawal before. I played Megaways games.

Thank you very much, s8wz5fvjdd, for providing all the necessary information. I will now transfer your complaint to my colleague Martin ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello s8wz5fvjdd,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Martin

I provided them with the withdrawal information from their withdrawals page which they stated was incorrect. Still the same copy and paste answers on live chat. Now 37 working days.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Still receiving copy and paste answers on live chats and broken promises of receiving the withdrawal. Information provided 4 times on trustpilot but still no response. No responses to emails either.

Dear s8wz5fvjdd,

I have tried to contact the casino repeatedly through multiple channels, but had no success. I'm afraid there is nothing that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I am sorry we could not be of more help on this occasion.

Best regards,

Martin Lambert