The player from Austria had been waiting for a withdrawal of 500 euros for two weeks without any required verification, despite having played without a bonus. The issue was resolved, and the player confirmed that the complaint could be marked as resolved.
Spins Of Glory Casino - Player's withdrawal has been delayed.
Amount: €500
Spins Of Glory Casino
Safety Index:Above averageSafety Index
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7.6
Spins Of Glory Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 weeks ago
Public
Public
3 weeks ago
Translation
Hello... I've been waiting for my 500 euro payout for 2 weeks... I played without a bonus and they don't want any verification from me
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
3 weeks ago
Dear annahoppichler21,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Do I understand correctly that your account hasn't been verified yet?
- Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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Sensitive attachment
3 weeks ago
Translation
Hello no, I have not had a payout there yet and no verification was required
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
2 weeks ago
Thank you very much for your reply, annahoppichler21. When was the last time you contacted the casino regarding this issue? If there is any other relevant communication between you and the casino, please forward it to [email protected]. Alternatively, you can post it here. Thank you in advance.
Public
Complaint Resolution Center Team Lead
Public
2 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear annahoppichler21,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/www.kpvfaw.com. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Kristina
