After more than 10 days waiting for three €500 withdrawals, because they won't let you make more than €500 per day and three withdrawals at a time, I had to cancel because they aren't answering my emails and the customer service via bots is terrible, constantly pestering you before finally telling you to send an email. I tried to make a €500 withdrawal on June 30th, and surprisingly, they authorized it, but the next day they told me my withdrawals were blocked and I couldn't request any more. My account is verified, and they made me send documentation. They don't give me any problems making deposits, but if I want to withdraw, they tell me my withdrawals are blocked. They don't answer my emails, and the customer service is terrible. On top of that, if I want to bet on a sport, they've limited bets with very small amounts (it seems they don't like it when someone wins money at their bookmaker). What would be the procedure for filing a complaint, and to which authorities? From what I have been able to find out these are the details: SPINSY CASINO – Adonio NV

Kaya WFG (Jombi) Mensing 24, Unit A – Willemstad, Cura?ao

Antillephone NV 8048/JAZ Master License

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.