The player from Greece won 500 euros but faces a delay of almost 5 business days for the payout. Additionally, his account has been deactivated without explanation, despite having an active pending withdrawal.
Sportaza Casino - Player’s account is closed while waiting for withdrawal.
Sportaza Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
Sportaza Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Opened
Current status
Waiting for Casino Guru to reply
6d 0h 48m 41s
Case summary
23 hours ago
Public
Novice
Public
2 days ago
Translation
I won 500 euros, they have delayed almost 5 business days to give it to me and today I went to play and they have deactivated my account!!!! When I asked them why they told me that their casino was closed without explaining the reason!!!! Can you help me please??? I have an active pending withdrawal with them as I mentioned above!!!!
Automatic translation:
Public
Complaint Specialist
Public
23 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportaza Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked? Could you please share any communication explaining the reason for the account block? Share it here or send the information to my email at [email protected]
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Important Notice: www.kpvfaw.com will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from www.kpvfaw.com and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
Casino Guru is examining the case
