The player from Germany is highly dissatisfied with the overall casino experience. We rejected the complaint because the player didn't respond to our messages and questions.
Sunpura Casino - Player’s complaining about overall casino experience.
Amount: €3,000
Sunpura Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
Sunpura Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
3 years ago
Translation
I deposited 3,000 euros without withdrawing a single euro! Bonuses are pathetic, pay max 0.80 / 7 euros with a bet of 0.80 / 1.20 euros! Regardless of the game! I do not recommend this casino to anyone 0 stars, beware of this casino! 0 chances of winning!!!!!????? 
Automatic translation:
Public
Head of Complaint Resolution Center
Public
3 years ago
Dear daniel20cmm,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): http://www.kpvfaw.com/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
2 years ago
Dear daniel20cmm,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
Public
Head of Complaint Resolution Center
Public
2 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
