The player's deposit has never arrived to his account and accused the casino of doing unauthorized charges. The complaint was rejected because the player did not respond to us.
TeleVega Casino - Player's deposit hasn't been credited.
Amount: A$30,000
TeleVega Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.5
TeleVega Casino has a Safety Index of 8.5, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
William
Unregistered user
Public
4 years ago
Hi
Televega via flutterwave has been taking money out of my account without authorisation multiple times over 2.5months.
I would deposit funds and they double and tripled dip the transactions on top of that my account was never credited the money.
Public
PR Assistant
Public
4 years ago
Dear William,
Thank you for submitting your complaint. I'm sorry to hear about your issue. Before we would move forward, allow me to ask you a few more question. When did you deposit for the first time? What explanation did the casino provide to you? Could you please provide us with your deposit history from the casino? Also please, if you have any other relevant proof or conversation with the casino send it to [email protected]. Looking forward your answer.
Best regards,
Nick
Public
PR Assistant
Public
4 years ago
Dear William,
We haven't receive any answer from you. Please note, if you will fail to respond to us within the next 7 days, your complaint will be rejected.
Best regards
