The player from Germany had successfully withdrawn approximately 1,500 euros but faced issues with the cancellation of her remaining 5,000 euros during withdrawal attempts. Support claimed her payment provider was canceling the transactions, which she found implausible, and she continued trying to cash out. The Complaints Team had extended the inquiry period but ultimately closed the complaint due to a lack of response from her. The player retained the option to reopen the complaint in the future if she chose to resume communication.
Tiki Casino - Player's withdrawal attempts are being canceled.
Amount: €5,000
Tiki Casino
Safety Index:Below averageSafety Index
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6.2
Tiki Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
I've been paying in for a while now.
I have already paid out approximately 1,500 euros.
The remaining 5,000 euros are repeatedly canceled when attempting to withdraw.
Support claims my payment provider is canceling the payment, both Mastercard and bank account. Which is highly implausible.
I'm still trying to cash out.
I'm registered with Tiki using the same email address as here. I won the majority share on Monday two weeks ago.
They keep the three days, but it's no use getting a cancellation after waiting three days.
Thank you for any help!
Automatic translation:
Public
Complaint Specialist
Public
2 months ago
Dear Damdida,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Could you please share screenshots of your withdrawal history found in your player profile to support?
- What recommendation has the support suggested for you to withdraw your winnings?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here
Looking forward to hearing from you.
Best regards,
Tomas
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Public
Public
2 months ago
Hello Thomas,
I am verified on Tiki Casino.
The Support unfortunately only answers via chat and there nothing helpful.
I will Share the data as requested.
Thank you for your help.
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Complaint Specialist
Public
2 months ago
Thanks for your replies.
Have your subsequent attempts been successful?
If the issue persists, could you please share screenshots of your recent withdrawal history found in your player profile?
Please let me know.
Sensitive attachment
Sensitive attachment
2 months ago
Translation
Hello Thomas,
Unfortunately, I have been waiting for a payout since April 10th and I have not been able to achieve any further success.
Attached is the payout history.
Thank you for your help.
Damdida
Automatic translation:
Public
Complaint Specialist
Public
2 months ago
Thank you very much, Damdida, for providing the necessary information. I will now transfer your complaint to my colleague Martin ([email protected])
who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Public
Casino Analyst & Complaint Specialist
Public
2 months ago
Hello Damdida,
I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Tiki Casino representative to enter the discussion.
Dear casino representative,
could you please check the case and explain to us what happened? Can you give us some guidance on how to proceed?
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Casino representative
Public
2 months ago
Dear Damdida,
Thank you for your patience.
We have forwarded the details to the relevant department, so that they look into this further. As soon as there is an update, you will be notified immediately by email.
We sincerely apologize for the inconvenience caused. Rest assured, we are doing our absolute best to resolve the matter as soon as possible.
Best Regards,
Tikicasino Team
Public
Casino representative
Public
2 months ago
Dear Damdida,
I hope this email find you well.
Kindly be advised that after relevant department checked your issue with the canceled withdrawals, we can see that the recent withdrawals are rejected as your card is either blocked or bank does not accept payments from our industry.
Kindly advised you to use bank transfer payment method instead and if you still have any issue please contact with us so we can find a solution.
Thank you for understanding, and sorry for the problem.
Best Regards,
Tikicasino Team
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Casino Analyst & Complaint Specialist
Public
2 months ago
Dear Tiki Casino representative,
thank you very much for the update.
Dear Damdida,
can you proceed as requested? If any issues arise, please let us know.
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Public
2 months ago
Translation
Dear Tiki Representative,
I must tell you what an outrageous experience I experienced in your casino.
I have successfully made withdrawals to Mastercard and bank account, so your explanation that my withdrawal didn't work is truly unbelievable.
Why have I been waiting for my last payout since April 10th? No response. I've been waiting for two weeks for someone to process my payout. I've been in the chat regularly and asked questions.
There, I am randomly bombarded with copy and paste answers.
I'm deeply disappointed after having already deposited so much money. What's the point of playing with you? Only deposits are possible, no withdrawals. High-level fraud.
But every other day a bonus offer via SMS.
You may not understand what you're doing to your customers. And I don't hope anyone will stop you anymore. But I do hope you're treated so inhumanely someday!
I've been waiting here for my winnings since the end of March!!!!! I'm constantly fussing with you!
And that even though you're basically living at my expense.
It's a shame that the Tiki Casino is so lawless...
Well, you're reputable, and I still have a few nerves left. So I'll continue paying out, daily from now on.
Best regards
Damdida
Automatic translation:
Public
Public
2 months ago
Translation
Thank you very much Martin!
And sorry, I've been really annoyed for a long time and am at my wit's end.
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
2 months ago
Hello Damdida,
I fully understand your frustration. I would just like to ask you to try the bank transfer method and continue updating us on any future developments.
Public
Public
2 months ago
Translation
Hello Martin,
I will continue to pay out and keep you updated.
Thank you.
Best regards
Damdida
Automatic translation:
Public
Casino Analyst & Complaint Specialist
Public
2 months ago
Dear Damdida,
hope you are doing well. Have there been any new developments in the case?
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Casino Analyst & Complaint Specialist
Public
1 month ago
Dear Damdida,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Casino Analyst & Complaint Specialist
Public
1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Martin
www.kpvfaw.com
