Waiting for 3 withdrawals of 500 EUR since 28/5 and worried. Can somebody tell me what to do?

Dear Josephineeee,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Its been two weeks now. What can I do? Waiting since 28/5.

Dear Josephineeee,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Josephineeee,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, thank you for following this up.

i have been asked to provide documents such as proof of identity, bank account and debit card for the verification process. After submitted everything properly and accurately - everything was correct - only one of the three documents was approved and suddenly, with no reason, no explain, my account was closed and my balance of €3.000,25 was taken from me. What do i need to do to get my money back? I have proof that the funds are in my account! I can not login anymore.

Dear Josephineeee, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you play casino games or bet on sports?

Did you accumulate your winnings with or without an active bonus?

Could you please confirm whether the casino has provided you with any specific reason for closing your account and confiscating your balance?

Could you please share your communication with the casino regarding the closed account? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Hi Dominika. I just sent it to your email

Dear Josephineeee, did you provide truthful and accurate information during your registration, and were you able to successfully verify this information during the KYC process?

Did you only use payment methods that are registered in your name when depositing or withdrawing funds?

Yes, I provided truthful and accurate information during my registration.

I have only used payment methods that are registered in my name — exclusively bank transfers — for both deposits and withdrawals.

Everything was done properly and in accordance with the casino’s terms.

Thank you very much, Josephineeee, for providing the necessary information. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Josephineeee,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite TikiTaka Casino representative to join this conversation.

Dear TikiTaka Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka