The player from Peru is complaining about declined winnings from sports betting due to an unfinished game. We rejected this complaint as it was sports betting related.
Timberazo Casino - Player’s winnings from sports betting have been declined.
Amount: ??
Timberazo Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.4
Timberazo Casino has a Safety Index of 6.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
4 years ago
Public
Juan
Unregistered user
Public
4 years ago
Translation
They cannot pay a bet claiming that the game did not end officially, when it already ended a day ago and it is already registered even in the leaderboard.
When I am winning several times they have returned the bet without the win.
Automatic translation:
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Juan,
Thank you very much for submitting your complaint. Do I understand correctly that this case is related to sports betting?
As you might know, our forum www.kpvfaw.com, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is [email protected]. Please let me know how you would like to proceed.
Thank you very much for your understanding.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
4 years ago
Dear Juan,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
