The player is experiencing gameplay difficulties. He gets logged out of his account during game sessions. We rejected the complaint because the player didn't respond to our messages and questions.
Tonybet Casino ES - Player seems to have trouble with his gameplay.
Amount: €40
Tonybet Casino ES
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
Tonybet Casino ES has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
SANTIAGO
Unregistered user
Public
5 years ago
Translation
I WANT TO LEAVE CONSTANCE THAT EVERY TIME THE CASINO EXPULSES ME AND WHEN YOU HAVE BEEN SEVERAL BETTING IN RACHA I HAVE TO GET OUT AND I CAN'T CONTINUE BETTING. AND THAT GIVES A LOT OF RABIA AS YOU COME BACK AND IT DOESN'T FOLLOW MY RACHA AND THINKS.
THANK YOU.
Automatic translation:
Public
Head of Data Administration
Public
5 years ago
Dear Santiago,
I’m sorry to hear about the difficulties with your play. It seems you were experiencing some sort of a technical glitch. Let me ask you a few questions. Have you tried contacting the casino? Did you play on a mobile phone or on a PC? If you played on a PC, it could help to try a different web browser.
Best regards,
Peter
Public
Head of Data Administration
Public
5 years ago
Dear Santiago,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Best regards,
Peter
Public
Head of Data Administration
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
