Today this casino took my money. I made my account a week ago and used the bonus they gave me. Today i was playing, i won and right after they just took my money. I asked why and they told me i abused their bonus. I dont get that!? because they are the ones who gave it to me.

I understand if they dont want to give more bonuses in the future, no problem. But taking my winnings and saying I abused something they gave me? Thats not right. That feels like a scam. I did not do anything wrong. I just used the bonus they offered i didn’t ask for it or force anyone.

Why offer a bonus and then blame me for using it? Please help me. I hope you understand what i mean.

Dear ghost3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better assist you, could you please provide us with some additional details?

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• What types of games did you play?
• Were there any specific messages or explanations given by the casino regarding the 'abuse' of the bonus?
• Have you had any previous issues with this casino regarding bonuses or withdrawals?
• Have you made any successful withdrawals from this casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that www.kpvfaw.com will never request payments or ask for access to your accounts. If anyone claims to be a www.kpvfaw.com representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

I got this mail, and i put screenshot. I deposit 50 on that. When i finish play, message pop up on casino and give me 75% bonus. Then i take risk and put 500 more in. I play only two slot games. They just say i abused bonus and deposit only to use bonus, but they literally give me bonus every time. I dont ask for bonus, i just get it. I didnt have problem before because i just opened account and never play here before. But for me, it is not normal that they say I abuse bonus, because I never ask them to give me. They shouldnt give me bonus if they dont want me deposit.

Could you please forward me the email you received from the casino regarding the confiscation of your winnings? I need to check their explanation of the alleged bonus abuse, as this will help me better understand the situation and assess whether we can assist you further.

You can forward the message to [email protected].

Looking forward to your reply.

i never got any email from them about taking my winnings. the only email i got was when they congratulated me for winning and i forwarded that to you. i asked them in chat later and that’s when they told me they took it. they never emailed me about it and just closed my account. i will send you screenshot from chat i took when they said i abused bonus

Thank you very much, ghost3, for providing all the necessary information. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello ghost3,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite Trip2Vip Casino to join the conversation.

Dear Trip2Vip Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused. You can send the information to me at [email protected]

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ghost3,

Just wanted to give you a brief update. I've reached out to the casino team, and they are currently reassessing our situation. I'm now waiting for their feedback.

I will also extend the timer for a few more days in hopes of finding a resolution to this case.