The player found out, that this casino doesn’t support the Spanish language and we had this fact mentioned in our review. We updated this issue in our review and closed the complaint.
TrueFlip.io Casino - Player pointed out a mistake in our language list.
Amount: ??
TrueFlip.io Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
TrueFlip.io Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
Hello: you say that chat is available in Spanish, but it is never available and it also appears in English
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Hello Jose,
I'm sorry to hear about your difficulties caused by the wrong information on our website. We currently have over 2000 casinos in our database. We put a lot of effort into keeping the reviews up to date, but it is a difficult task. We would like to apologize for the inconvenience and inform you that I asked our data team to check and update this fact. Thank you for your help making Casino Guru better.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
5 years ago
Jose, thank you one more time. We tested this fact and updated the languages in our review. We are closing this complaint now.
Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
