The player from Spain has been informed that players from Spain won’t be accepted anymore and all the existing accounts will be suspended. Player’s complaint has been resolved successfully.
TrueFlip.io Casino - Player’s warning about accounts’ suspension for Spanish players.
Amount: ??
TrueFlip.io Casino
Safety Index:LowSafety Index
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4.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 years ago
Public
Public
5 years ago
Translation
Today I have received an email informing that all accounts in Spain are automatically suspended and any outstanding balances will be refunded to each user. I have contacted them through chat and they confirm that it is so. I have not specified the reasons, but I suppose it will have to do with reasons of legislation or similar.
Cheers!!
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear El_Destro,
Thank you very much for submitting your complaint. I have checked with the Live chat and I can confirm your information.
We would like to inform you that we recently updated the information about the casino in our review http://www.kpvfaw.com/trueflip-casino-review. Please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help. Thank you for informing us and your help making Casino Guru better. Is there anything else, we could do for you?
Best regards,
Petronela
Public
Public
5 years ago
Translation
I have seen that you have corrected it. Anyway, to add more information, from Spain you cannot access it directly. A VPN can be used to access, but not from all countries.
Regards!!
I don't know I don't know 
Edited
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear El_Destro,
Could you please advise if there was any pending balance in your account, waiting to be refunded? Thank you.
Public
Public
5 years ago
Translation
Good afternoon:
In my case, I had no accumulated balance in the casino. I had to make the withdrawal about two days before the event and my account was empty. I only had a lottery coupon that they gave me with the points they give you, worse nothing more.
Regards!!
Edited
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear El_Destro,
Thank you very much for your reply. Do I have your permission to close this complaint? Thank you in advance for your reply.
Public
Public
5 years ago
Translation
Yes of course. Sorry for the delay. You can close the complaint. Thank you!!
Edited
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much El_Destro for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
www.kpvfaw.com
