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HomeComplaintsVave Casino - Player's deposit is delayed.

Vave Casino - Player's deposit is delayed.

Amount: $400

Vave Casino
Safety Index:Below average
Submitted: 09 May 2025
Opened Current status

Waiting for player to reply

5d 23h 28m 30s

Case summary

yesterday

The player from Germany faces an issue with depositing money into the casino, as his funds have not been credited due to a payment system error, despite arriving in his player wallet. He has reached out to support but received no assistance and is now frustrated with the situation.

Public
Public
2 days ago

Hello,

I deposited money via vave. However, this was not credited due to an error in the vave payment system. The money has arrived on my player wallet.


I tried to contact support but they could not help me.


https://etherscan.io/address/0x39e0686996b11573007c20ce02574a49c4582a4d


But now ETH has sent the money to the wallet address but their new method

Now they send multiple transactions in one and probably save fees.


The money has arrived on my player wallet address and has been there. But it does not happen. Enclosed I send you proof screenshots.


If you want to embarrass yourself with your own money, you've come to the right place.


My Player name: yoyo93

Public
Public
yesterday

Dear Oezkan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the deposit.

To better understand the situation and assist you effectively, could you please provide more details by answering the following questions?

  • What specific error message did you encounter when attempting to deposit via Vave?
  • Have you received any confirmation about the transaction from Vave or your payment provider?
  • How long has it been since the transaction was made?
  • Can you clarify the steps you took when contacting support and their responses?
  • Have you made any successful deposits into this casino before?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

Oezkan has 5d 23h 28m 30s to reply

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