The player from Brazil deposited in the casino, but the amount wasn't credited to his casino balance. We closed the complaint because the player didn't reply to our questions.
Vbet LatAm Casino - Player's deposit seems lost.
Amount: 130 R$
Vbet LatAm Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.8
Vbet LatAm Casino has a Safety Index of 5.8, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
My deposit via cryptopay did not go through, solve my problem, I already sent the hash code and the sender's wallet code obtained through etherscan.
Automatic translation:
Public
Complaint Specialist
Public
2 years ago
Dear teixeiraandre95,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication between you and the casino to [email protected]? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
Public
Complaint Specialist
Public
2 years ago
Dear teixeiraandre95,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
