The player from Germany experienced delays with her withdrawals at Vegasino, having waited since March 27th without progress. Despite being told to be patient, she found the situation unusual, especially as she had requested two withdrawals without any bonuses involved. After escalating the issue, she reported receiving her first payout of 500 euros, but expressed dissatisfaction with the casino's customer service and payout delays. The complaint was marked as resolved by the Complaints Team after the player received her winnings.
Vegasino Casino - Player's withdrawal is significantly delayed.
Amount: €900
Vegasino Casino
Safety Index:HighSafety Index
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8.6
Vegasino Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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3 months ago
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I read here that someone has the same problem with Vegasino and withdrawals...I don't want to wait that long either..I've been waiting for a withdrawal since March 27th and nothing's happened..even live it says 3 days for withdrawals...yesterday I sent an email...today I got an email saying I should be patient...what's that about...you don't have to verify yourself...very strange..I've requested 2 withdrawals...played without a bonus etc..it would be really great if you could help me somehow..this is the first time I've had problems with withdrawals..
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Complaint Specialist
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3 months ago
Dear Reninx2712,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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3 months ago
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Hello ..thanks for quick info..ok
Then I'll just wait until Thursday...that will be 14 days from the requested first payout...the strange thing is that they don't require verification...thanks anyway...I'll get back to you.
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2 months ago
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Hello, so far nothing has happened. I also tried to verify myself via email. I also got an answer.
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2 months ago
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I simply sent all the necessary documents...but no one contacted me directly regarding the payout...just this email...because the button says "verification not necessary"...
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2 months ago
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nothing is happening at all
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Complaint Specialist
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2 months ago
Thank you very much, Reninx2712, for providing all the necessary information. I will now transfer your complaint to my colleague Martin ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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2 months ago
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Thank you very much...and have a nice day
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2 months ago
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Update. I received my first payout today, 500 euros. Now for the 400 euros, I'm really happy ?? ... thank you very much
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Casino Analyst & Complaint Specialist
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2 months ago
Hello Reninx2712,
I am Martin and I am taking care of your complaint, sorry for the late reply. I am happy to hear the first withdrawal has been paid out, please keep us updated on the status of the second one. In case it is not processed this week, we will invite the casino to join the thread.
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2 months ago
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Yes, thank you. I will inform you. Regards
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Casino Analyst & Complaint Specialist
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2 months ago
Dear casino representative,
could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which Reninx2712 can expect his withdrawal to be processed?
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2 months ago
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Hello Martin...I got money...Thank you for your help...but I'm not playing at this casino anymore...
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2 months ago
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I think that this casino is rated too highly...yes, you can win money but there is definitely a lack of customer contact and payouts are delayed...thanks ??
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Casino Analyst & Complaint Specialist
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2 months ago
Dear Reninx2712,
I'm glad to hear that your issue has been resolved. Of course, I also fully understand your frustration with the situation. If you want to find out more about our Casino reviews, you can check out this link http://www.kpvfaw.com/our-casino-reviews.
As the money has been paid out, I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help !
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Martin
www.kpvfaw.com
