The player from Austria had a payout of 900 euros pending for 2 days due to withdrawal limits, despite having won a total of 3500 euros. The Complaints Team noted that withdrawal processing times could take several days and advised patience regarding KYC verification. After confirming that the player had received the funds, the complaint was marked as resolved in the system. The player expressed gratitude for the resolution, and the Complaints Team encouraged him to reach out for future assistance if needed.
Vinyl Casino - Player's payout has been delayed.
Amount: €3,500
Vinyl Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
Vinyl Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
5 months ago
Translation
900 euros have been pending for payout for 2 days now due to withdrawal limits. I've won a total of 3500 euros. Nothing is happening...
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Public
Casino Analyst & Complaint Specialist
Public
5 months ago
Dear birgitfeuchter1,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Dominika
Public
Casino Analyst & Complaint Specialist
Public
5 months ago
We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.
Public
Casino Analyst & Complaint Specialist
Public
4 months ago
We’ve reopened this complaint at the request of birgitfeuchter1. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.
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4 months ago
Translation
Please..You always put me off with excuses. 900 to pay out because of limit.. And 1800 in the player account
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Public
Casino Analyst & Complaint Specialist
Public
4 months ago
Dear birgitfeuchter1, could you please confirm the level of your casino account?
Additionally, did you request the withdrawal in accordance with the withdrawal limits associated with that account level?
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
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Public
4 months ago
Translation
I still have 1800 in my player account..And on February 4, 2025, I paid out 500 euros.
On 5.02.25.. 400 given for payment..
According to the casino, I don't need to decorate myself, that's what I was told. It always says on my page that I don't need any decoration.
And this is my first requested withdrawal..And I didn't play with bonus..lg
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Public
4 months ago
Translation
So 900 euros are at payout
1800 are still on the player account
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Public
4 months ago
Translation
Nothing is happening with my payout..It's so frustrating!!
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Public
Casino Analyst & Complaint Specialist
Public
4 months ago
Dear birgitfeuchter1, have you received any funds?
Public
Casino Analyst & Complaint Specialist
Public
4 months ago
Dear birgitfeuchter1,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
www.kpvfaw.com
