The player from Austria is struggling to verify his email address because he hasn’t received an email with the link. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player is not able to verify his email address.
Amount: €700
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Kurt
Unregistered user
Public
4 years ago
Translation
I cannot confirm my email address! The profile says Confirm email address, but it cannot be confirmed! When I withdraw, the same thing always comes up! There is also nothing in spam and promotion!
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Kurt,
Thank you for submitting your complaint. I’m sorry to hear about your bad experience.
I tested the registration and I didn’t come across similar problems like you. It is working and I successfully verified my email address. Are you sure you provided the correct email address?
Have you tried contacting the casino regarding this issue?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Kurt,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
