The player from Bulgaria had his account closed he provided documents for verification. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player’s account has been blocked.
Amount: €50
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Ivan
Unregistered user
Public
4 years ago
Translation
After winning, I verified the account, they asked me for a bunch of other documents and after I sent them today, I can't log in, it says that my account is blocked.
Automatic translation:
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Ivan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Did you receive any explanation about what happened? Are there any funds being held by the casino?
Have you tried contacting the casino regarding this issue? Would you be so kind and forward any relevant communication between you and the casino to [email protected]? Thank you in advance for your reply.
Best regards,
Kristina
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Dear Ivan,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Complaint Resolution Center Team Lead
Public
4 years ago
Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
