The player from Germany has experienced a malfunctioning when free spins were rewarded. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player’s questioning casino’s fairness.
Amount: €400
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 years ago
Public
tahir
Unregistered user
Public
5 years ago
Translation
The casino provider can control everything as it fits. every time there are free spins, the run of rollers hangs or stops automatically without a normal run. I had rarely seen such corrupt and manipulated.
Automatic translation:
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Tahir,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do that, could you please forward any supporting evidence to [email protected]? Any screenshots or a video would be very helpful to support our case. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
Head of Complaint Resolution Center
Public
5 years ago
Dear Tahir,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Head of Complaint Resolution Center
Public
5 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
